In the digital age, when human connection is key to customer satisfaction, you need an answering service that is both reliable and able to present your business in the best possible light. Answering services are a virtual front office that engages callers, answers questions, schedules appointments and takes messages when your team is busy or closed for the day. They are an affordable way to support your company and give your customers the human connections they crave.
Often, a client will have specific instructions and guidelines for how calls should be handled. This information will be provided to the answering service, so they can deliver consistent, high-quality customer experiences with each call. The answering service may also provide a call script for how they want each call to be answered, so agents are prepared for the types of requests and inquiries that are commonly received.
Call center services are similar to answering services, but they generally serve a larger client base and can handle more volume, day and night. They are also more specialized, in that the agents working for the call center are familiar with an industry or even a specific company (such as a bank) so they can better help callers with complex issues.
Companies of all sizes use an answering service to take overflow calls when their in-house receptionists are too busy, out of the office or not able to help. Doctors and dentists need to be available after hours, electronics companies need support with technical questions and service organizations like insurance agencies often get a lot of calls related to premium deadlines, coverage limits and weather-related problems. answering service
