Whether it’s about scheduling an appointment, a billing question or a complaint, your callers want to speak with a live person. This is why answering service is still one of the most popular business services. These companies are open around the clock to handle calls and keep your customers happy. They can schedule appointments, send information to drivers or technicians and can even integrate with CRMs.
A lot of people may think that answering services are expensive, but when you compare the cost of a full-time receptionist’s salary and benefits to what an answering service will cost your company, they are actually a very economical solution. Not only will they save your business money, but they will also make sure that your callers are handled in a friendly and professional manner, helping you to retain customers and improve your brand image.
However, it’s important to note that there are many different types of answering services and that not all are created equal. It’s best to do your research to find a company that offers the type of services you need. You can start by looking at a list of members on the Association of TeleServices International, and checking with the Better Business Bureau to see if there are any unresolved complaints against them. Once you’ve found a few options that meet your needs, ask about their record of customer service and available features before signing a contract. You can always choose a different provider if you don’t like their service.
