If you manage a call center, your team relies on their headsets to ensure customer calls are clear and consistent. That’s why it’s crucial to invest in a model that will allow them to hear clearly, stay comfortable for long shifts and be durable enough to withstand a busy workday. The best call center wireless headset will also be compatible with the type of phone your company uses and feature noise cancellation.
To make sure you choose the right call center headset, take some time to consider your team’s preferences and working needs. Wearing style is a key factor – over-the-head, behind-the-neck or over-the-ear models each offer different levels of stability and comfort. Connectivity and battery life should also be considered as a wired model will guarantee uninterrupted connectivity while a wireless option offers more mobility. Finally, look for durability and a fair warranty term to ensure your new headset will hold up against heavy use over a long period of time.
A great call center headset is one that your team will love using and feel confident wearing for hours on end. The Jabra Biz 2400 is an excellent choice as it offers easy-to-use call controls, HD voice technology and noise cancelling to help your agents focus on each call. The CC 550 IP headset from Sennheiser is another good choice as it features a USB connection and noise cancellation to prevent distractions during calls.
To find the best call center wireless headset for your team, consider each of the options above and browse reviews from past customers. Reading reviews is a great way to see how well a particular headset performs in real-life applications and whether it is worth the price. best call center wireless headset
